Frequently Asked Questions

No Application server available

1. Try logging in from another browser tab.

2. Contact CTIF team to restart TSPlus service if above method does not work

Invalid Credentials

1. Check whether correct password is used

2. Try logging in from another browser tab

3. Contact CTIF team to unlock user account if above 2 methods do not work

Can't login with remote app

1. Try logging in from another browser tab.

2. Update remote app client.

Contact CTIF team to restart TSPlus service if above methods do not work

Can't install the update remote app version

1. Delete RDP6 folder under C:\Users\username\RDP6 and try reinstalling the remote app client

OneNote comes up when the user tries to print

1. Select default printer from vitual printer toolbox

Cannot download file

In TSPlus, file downloading can be done will the following:

1. With Remote App, using Copy & Paste

2. With HTML5, using with the floading button

Can't login with other users even installed the updated version in that PC

1. When installing the update version, Choose "Install for all users" mode

Print margin issue in some forms

1. Choose A4 & Letter paper types and might need to edit with crystal report in some cases.

Can't use mouse wheel for scrolling in incoming &outgoing payments

1. Right-click the mouse to scroll

If you print it out, the text on the side frame is missing

1. Select the printer in Destination and select "Fit to printable area" in Scale

When printing, "Saved as PDF" Dialog box is appearing

1. Choose the correct printer under virtual printer toolbox

Need to choose the Landscape option manually for the print form when processing outgoing and incoming payment transactions

1. Try reinstalling the printer driver

Pick List landscape Print form alignment is showing incorrectly

1. Change paper size to A4 and make some cloumn adjustment

AR Invoice Print form left alignment issue

1. Change Paper size to A4 and scale is Fit to paper option

The Copy Table function is not working for more than 20,000 Excel rows

1. Suggest to use Export Excel function